Refund Policy

Digital goods, delivered through your portal

Because our products are digital and unlocked in your Customer Portal as soon as payment is verified, all sales are considered final once files or Purchase Access Documents have been accessed. By checking out you acknowledge that you waive the standard right of withdrawal for digital content delivered through the portal.

When a refund is possible

We will consider a refund in the following situations:

• You were charged more than once for the same order.
• You have not been able to access your Purchase Access Document or download the file(s) and our support team could not resolve the issue.
• The product as delivered materially differs from its description on the site.

How to request one

Email orders@pulchritude.beauty within 14 days of purchase with your order number and a short description of the issue. We respond within 3 business days.

Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved directly and much more quickly than through your bank.